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feat(futo-backups-bot): allow up to three open tickets per user (#561)

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Antoine Lecompte
2026-08-26 12:31:52 +00:00
committed by GitHub
parent 5eaf0f349d
commit 290e3d7a65
6 changed files with 37 additions and 22 deletions
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docs/discord-support.md
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@@ -70,8 +70,9 @@ retention. yucca-api's scope stays pure account-linking.
dashboard, mirroring yuctl's view-dashboard; the dashboard itself is o11y-owned) and an account summary from
**`GET /internal/discord/users/:userId/summary`** (email, connections,
repository count, last seen) — staff see it via Manage Threads on the
support channel; the user cannot. One open ticket per user (membership scan
of active threads); a second submit points at the existing thread.
support channel; the user cannot. Up to `TICKET_USER_LIMIT`
(3) open tickets per user (membership scan of active threads); at the limit
a submit points at the existing threads.
- **Close** (staff-only button): locks + archives the ticket thread and its
staff sibling. The user keeps read access to their own closed ticket but
cannot post or reopen; staff can unarchive via Manage Threads.